Student Wellness

Crisis Intervention Service and 24-hour Support

Crisis Intervention Service

Professor Albert R. Roberts, founding editor of the Journal of Brief Treatments and Crisis Intervention, defines a crisis as “a period of psychological disequilibrium, experienced as a result of a hazardous event or situation that constitutes a significant problem that cannot be remedied by using familiar coping strategies.”

Here at HKUMed, we treat student crises and emergency situations seriously with precedence. The main goal and role of Student Wellness Team, in time of crisis and emergencies, is to help our students to re-establish immediate coping skills, provide support, and restore to pre-crisis functioning.

Here are some crisis scenarios:

  • Thoughts of suicide or homicide
  • Life-threatening situations such as natural disasters
  • Sexual assault or other criminal victimisation
  • Medical illness
  • Mental illness
  • Loss or drastic changes in relationships (eg, death of a loved one)

When a crisis and/or an emergency is identified, the Student Wellness Team will immediately direct attention, provide appropriate assessments and clinical interventions to assist the student. If the situation is outside our scope of practice, we will seek immediate help from the appropriate authorities (eg, Ambulance Services).

If you are aware of anyone in emotional distress with imminent risk during office hours, please take prompt and necessary actions and notified the Student Wellness Service Team immediately. 


24-hour Support

After-hours care is currently available via the following service providers: